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Department Office

Typical Duration: 18 months plus the end-point assessment period

End-Point Assessment Overview:

  • Portfolio-based Interview

  • Project Presentation

  • Knowledge Test

Level 3 Business Administrator 

Business administrators have a highly transferable set of knowledge, skills, and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector, and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining, and improving administrative services. Business administrators develop key skills and behaviours to support their own progression toward management responsibilities.

The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through the support of functional areas, working across teams, and resolving issues as requested. The flexibility and responsiveness required to allow the apprentice to develop a wide range of skills.

Work from Home Setup

Typical Duration: 15 months plus the end-point assessment period

End-Point Assessment Overview:

  • Practical observation with Q&As

  • Work-based project, supported by an interview

  • Professional discussion supported by portfolio evidence

Level 3 Customer Service Specialist

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems.

 

As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environments including contact centres, retail, webchat, the service industry, or any customer service point.

Students

Typical Duration: 18 months plus the end-point assessment period

End-Point Assessment Overview:

  • Professional discussion underpinned by a portfolio

  • Knowledge Test

Level 3 Early Years Educator 

Early Years Educators, and other job roles such as nursery nurses and childminders, are highly trained professionals who play a key role in ensuring that young children learn and develop well and are kept healthy and safe.

 

They work in a range of settings including full day care, children’s centres, pre-schools, reception classes, and as childminders. They may either be working on their own or supervising others to deliver the Early Years Foundation Stage (EYFS) requirements set by the Government for the learning, development, and care of children from birth to 5 years old.

Business Consultation

Minimum Duration: 12 months plus the end-point assessment period

End-Point Assessment Overview:

  • 2 x 60 mins Learning Mentor Observation 

  • Professional Discussion

Level 3 Learning Mentor 

Mentoring takes place in all parts of the Education and Training Sector (ETS) and staff-development contexts. Learning Mentors support learners of all ages, and all levels, to develop within a new work role.  These learners may be, for example, apprentices, trainees, or new recruits (ranging from young entrants to new CEOs) in the workplace, or in any vocational learning environment. 

Learning Mentors will have sector-specific experience and qualifications, as determined by their employer or professional body, which they use to guide and advise those who are less experienced and new to a work role. The LM is therefore a ‘dual professional’ having both up-to-date knowledge and skills in a specialist vocational or subject area, together with the generic skills necessary to support learners (as potentially the first step towards a secondary role as an education and training professional).     

Business Conference

Typical Duration: 14 months plus the end-point assessment period

End-Point Assessment Overview:

  • Multiple Choice Examination 

  • Project Report, Presentation & Questioning

  • Professional Discussion, underpinned by Log

Level 3 Improvement Technician 

Improvement Technicians are responsible for the delivery and coaching of improvement activity within an area of responsibility, often associated with Lean and Six Sigma methodologies. They can be found across all industry sectors and functions including automotive, banking, engineering, food products, IT, property, retail, telecoms Local and County Councils, NHS, Voluntary / Charity, Utilities, Pharmaceuticals, Insurance, Hospitality, etc. 

 

Typically, Technicians work as a member of an operational team to resolve problems - preventing re-occurrence, engaging others in issues affecting them, and supporting the improvement of performance. 

Hotline Consultant

Typical Duration: 18 months plus the end-point assessment period

End-Point Assessment Overview:

  • Professional discussion underpinned by a portfolio 

  • Project report with questioning

Level 3 Information Communication Technician (Support Technician)

The broad purpose of the ICT occupation is to deliver efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services, and data storage) either on-premises or to end-users provisioned as cloud services that are required to deliver and support the information systems needs of an organisation.

The Support Technician's role is desk-based resolving system user queries and resolving faults in a helpdesk environment. For example, a Support Technician in a Travel Agent would use a system to manage their customer bookings, and when the system fails it needs rectifying rapidly in order to reduce the financial impact and damage to customer reputation. The business would contact a Support Technician to report the problem and either get it fixed or escalate to an engineer.

Nursing Home

Duration: 18 months plus the end-point assessment period

End-Point Assessment Overview:

  • Situational judgement test 

  • Professional Discussion

Level 3 Lead Adult Care Worker

Lead Adult Care Workers are the frontline staff who help adults with care and support needs to achieve their personal goals and live as independently and safely as possible, enabling them to have control and choice in their lives. In addition, Lead Adult Care Workers have the responsibility for providing supervision, frontline leadership, guidance, and direction for others, or working autonomously, exercising judgement and accountability.

Typical job titles include Care Officer, Care Supervisor, Senior Care Worker, Supervising Care Worker, Senior Support Worker, Relief Team Leader, Social Work Assistant, Social Services Officer, Outreach Development Worker, Community Support Worker, Community Outreach Worker, Community Development Worker, Family Support Worker or Personal Assistant. These could all specialise in a variety of areas such as learning disability, mental health, drug and alcohol misuse, homecare, dementia, and end-of-life care.

Writing on the Board

Duration: 18 months plus the end-point assessment period

End-Point Assessment Overview:

  • Work based project with Professional Discussion

  • Presentation and Q&A based on Learning Journal

Level 3 Learning & Development Practitioner 

The L&D Practitioner role typically exists in a wide range of organisations including private, public, and third sector. The L&D Practitioner role supports the learning and development (L&D) function to contribute to, and influence, improved performance in the workplace at an individual, team, and organisation level. 

 

Typically, the role would work alongside colleagues who specialise in Human Resources (i.e. employee relations, reward, recruitment) often supported by an L&D Administrator (more junior role) and report to an L&D Business Partner / Consultant / Manager. L&D Practitioners often work with Subject Matter Experts in different parts of the business.

Planning Meeting

Duration: 30 months plus the end-point assessment period

End-Point Assessment Overview:

  • Written knowledge test

  • Workplace project and Presentation

  • Professional discussion and Interview

Level 3 Supply Chain Practitioner 

FMCG Supply Chain Practitioners will work in one or more supply chain functions. Typical duties could include forecasting customer demand as a Junior Demand Planner, liaising with the factory's schedule production as a Junior Supply Planner, processing orders as a Customer Service Operative, and working with hauliers and Distribution Centres as an Assistant Transport Planner.

They have a comprehensive understanding of the entire supply chain, are responsible for their impact on each function, and strive to deliver the best value for their business and customer. Due to the high number of interactions both within and outside of the business, they need strong relationship-building, influencing, stakeholder management, and communication skills alongside sound analytical, information technology, and numeracy skills, with an ability to work in a fast-paced environment with frequently changing requirements.

FMCG Supply Chain Practitioners will be able to progress to management or specialist roles.

Teacher and Pupil

Duration: 18 months plus the end-point assessment period

End-Point Assessment Overview:

  • Practical observation with Q&As

  • Professional discussion supported by a Portfolio of Evidence

Level 3 Teaching Assistant 

Teaching Assistants work in Primary, Special and Secondary education across all age ranges encompassing special educational needs and emotional vulnerabilities. The primary role of the Teaching Assistant is to support the class teacher to enhance pupils’ learning either in groups or individually, ensuring pupils understand the work set, know their learning objectives, and stay on task in order to make progress. Promoting self-belief, social inclusion and high self-esteem play an integral part in pupils’ well-being; ensuring pupils thrive in a positive, nurturing, safe environment.

 

It is an active role in supporting the learner to access the curriculum. They are good role models, act with honesty and integrity, take part in team meetings; contribute to planning and class activities. Promoting Fundamental British Values through spiritual, moral, social, and cultural development and positive behaviours are crucial in contributing to improved pupil progress and development.

Construction Managers

Minimum Duration: 12 months plus the end-point assessment period

End-Point Assessment Overview:

  • Presentation with Q&As

  • Professional discussion underpinned by a Portfolio of Evidence

Level 3 Team Leader / Supervisor 

A Team leader or ​supervisor is a first-line management role, with operational and project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.

Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.