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Minimum duration: 12 months plus the end-point assessment period

End-Point Assessment Overview:

  • Situational judgement test

  • Professional Discussion

Level 2 Adult Care Worker 

Adult Care Workers are the frontline staff who help adults with care and support needs to achieve their personal goals and live as independently and safely as possible, enabling them to have control and choice in their lives.

Job titles might include: Care Assistant, Care Worker, Support Worker, Personal Assistant, Relief Team Worker, Support Worker - Supported Living, Key Worker in Residential Settings, Key Worker in Domiciliary Services, Key Worker in Day Services, Home Care Support Worker, Substance Misuse Worker, Learning Disability Support Worker, Mental Health Support Worker, Mental Health Outreach Worker, and Re-enablement Worker.

Store Clerk and Customer with Smile

Minimum duration: 12 months plus the end-point assessment period

End-Point Assessment Overview:

  • Apprentice Showcase

  • Practical Observation

  • Professional Discussion

Level 2 Customer Service Practitioner

The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or by going out into the customer’s own locality.  These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance, and support, meet-and-greet, sales, fixing problems, aftercare, service recovery, or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.  

Children Studying Alphabet

Minimum duration: 12 months plus the end-point assessment period

End-Point Assessment Overview:

  • Professional discussion underpinned by a portfolio

  • Knowledge Test

Level 2 Early Years Practitioner 

This occupation is found in a range of private and public settings including; full day care, children’s centres, pre-schools, reception classes, playgroups, nursery schools, home-based provision, hospitals, social care settings, out-of-school environments, and local authority provision to deliver the Early Years Foundation Stage (EYFS) requirements set by the government for the learning, development, and care of children from birth to 5 in both indoor and outdoor environments.

The broad purpose of the occupation is to work and interact directly with children on a day-to-day basis supporting the planning of and delivery of activities, purposeful play opportunities, and educational programmes within the ethos of the setting. An EYP works as part of a professional team ensuring the welfare and care of children under the guidance and supervision of an Early Years Educator, teacher, or other suitably qualified professionals in the Early Years Workforce.