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Apprenticeship Standards

YTP's Apprenticeship Offer 

Adult Care Worker Level 2

Typical Duration - 12 months

 

Providing frontline care for vulnerable adults within their own homes, daycare centres, residential and nursing homes and other healthcare.

Developing Skills, Knowledge and Behaviours in:

  • Care 

  • Compassion

  • Courage

  • Communication 

  • Competence 

  • Commitment 

Apprentices must undertake the Disclosure and Barring Service process and provide the result prior to enrolment.

Apprentices must meet the 15 standards as set out in the Care Certificate.

Apprentices must complete the Level 2 Diploma in Adult Care.

Apprentices without level 1 English and maths will need to achieve this level and take the test for level 2 English and maths prior to taking the end-point assessment.

End Point Assessment:

  • Situational judgement test

  • Professional discussion

Lead Adult Care Worker Level 3

Typical Duration - 18 months

 

Leading frontline care for vulnerable adults within their own homes, daycare centres, residential and nursing homes and other healthcare settings.

Developing Skills, Knowledge and Behaviours in:

  • Care 

  • Compassion

  • Courage

  • Communication 

  • Competence 

  • Commitment

Apprentices must undertake the Disclosure and Barring Service process and provide the result prior to enrolment.

Apprentices must meet the 15 standards as set out in the Care Certificate.

Apprentices must complete the Level 3 Diploma in Adult Care.

Apprentices without level 2 in English and maths will need to achieve this level prior to taking the end-point assessment.

End Point Assessment:

  • Situational judgement test

  • Professional discussion

Lead Practitioner in Adult Care Level 4

Typical Duration - 18 months


Managing teams of frontline carers to look after vulnerable adults with care needs.

Developing Skills, Knowledge and Behaviours in:

  • Tasks and responsibilities

  • Dignity and human rights

  • Communication

  • Safeguarding

  • Health and wellbeing

  • Professional development

  • Leadership

Apprentices must undertake the Disclosure and Barring Service process and provide the result prior to enrolment.

Apprentices must complete the Level 4 Diploma in Adult Care.

Apprentices without level 2 in English and maths will need to achieve this level prior to taking the end-point assessment.

End Point Assessment:

  • Observation of practice

  • Professional discussion

Children, Young People and Families Practitioner Level 4

Typical Duration - 24 months


Working with children, young people and families, including carers, to achieve positive and sustainable change in their lives.

Developing Skills, Knowledge and Behaviours in:

  • Care

  • Compassion

  • Communication

  • Commitment

  • Core Requirements – knowledge and skills

  • The legislation and compliance requirements for residential care

  • The aspirations for a child in residential care

  • Group living and group dynamics

  • Legislation and the Code of Practice for Special Educational Needs and Disability

Apprentices must undertake the Disclosure and Barring Service process and provide the result prior to enrolment.

Apprentices must complete the Level 3 Diploma for Residential Childcare.

Apprentices without level 2 in English and maths will need to achieve this level prior to taking the end-point assessment.

End Point Assessment:

  • Observation of practice by the independent assessor in apprentice’s own workplace setting

  • Competence interview with the independent assessor

Early Years Practitioner Level 2

Typical Duration - 12 months


Work and interact directly with children on a day to day basis supporting the planning of and delivery of activities.

Developing Skills, Knowledge and Behaviours in:

  • Care and compassion

  • Honesty, trust and integrity

  • Positive work ethic

  • Being team-focused

  • Work in a non-discriminatory way

  • Professional Practice

Apprentices must successfully complete a Level 2 Early Years Practitioner qualification.

Apprentices without level 1 English and maths will need to achieve this level and apprentices without level 2 English and maths will need to take the tests for this level prior to taking the end-point assessment.

End Point Assessment:

  • Knowledge Test

  • Professional Discussion underpinned by the Portfolio

Leader in Adult Care Level 5

Typical Duration - 18 months

Leading the care service and managing teams of carers to look after adults with care needs.

Developing Skills, Knowledge and Behaviours in:

  • Tasks and responsibilities

  • Dignity and human rights

  • Communication

  • Safeguarding

  • Health and wellbeing

  • Professional development

  • Leadership

Apprentices must undertake the Disclosure and Barring Service process and provide the result prior to enrolment.

Apprentices must complete the Level 5 Diploma in Leadership and Management for Adult Care.

Apprentices without level 2 in English and maths will need to achieve this level prior to taking the end-point assessment.

End Point Assessment:

  • Observation of leadership

  • Professional discussion

Children, Young People and Families Manager Level 5

Typical Duration - 24 months

Manage teams to help and advise families that need support.

Developing Skills, Knowledge and Behaviours in:

  • Care

  • Compassion

  • Communication

  • Commitment

  • Core Requirements – knowledge and skills

  • Principles of long term care and support for children and young people

  • Legislation, the theoretical approaches and the compliance requirements

  • Theory and best practice in the use of restraint

Apprentices must undertake the Disclosure and Barring Service process and provide the result prior to enrolment.

Apprentices without level 2 in English and maths will need to achieve this level prior to taking the end-point assessment.

End Point Assessment:

  • A Situational Judgement Test

  • A competence interview informed by submission of a portfolio

Early Years Educator Level 3

Typical Duration - 18 months


Highly trained professionals who play a key role in ensuring that young children learn and develop well and are kept healthy and safe.

Developing Skills, Knowledge and Behaviours in:

  • Care and compassion

  • Being team-focused 

  • Honesty, trust and integrity

  • Commitment

  • Work in a non-discriminatory way

  • fundamental British values

Apprentices must successfully complete a Level 3 Early Years Educator qualification.

Apprentices must successfully complete the Level 3 Award in Paediatric First Aid.

Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.

End Point Assessment:

  • Knowledge Test

  • Professional Discussion underpinned by the Portfolio

Teaching Assistant Level 3

Typical Duration - 18 months


Supporting the class teacher to enhance pupils’ learning.

Developing Skills, Knowledge and Behaviours in:

  • Understanding how pupils learn and develop

  • Using technology

  • Working with teachers to understand and support assessment for learning

  • Curriculum

  • Keeping Children Safe in Education

  • Developing strategies for support

  • Communication and teamwork

  • Working with teachers to accurately assess

  • Problem-solving/ability to motivate pupils

  • Building relationships/embracing change

  • Adding value to education

  • Promoting equality, diversity and inclusion

  • Professional standards and personal accountability

  • Team working, collaboration/ engagement

Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.

End Point Assessment:

  • Practical observation with questions & answers

  • Professional discussion supported by a portfolio of evidence

Learning and Development Practitioner Level 3

Typical Duration - 18 months


Identifying, creating and delivering appropriate training needs.

Developing Skills, Knowledge and Behaviours in:

  • Technical expertise

  • Business and Commercial understanding

  • L&D function

  • Management information and technology

  • Identification of training/ learning needs

  • Training / Learning Design

  • Training/ Learning delivery

  • Evaluation

  • Communication and Interpersonal

  • Teamwork and collaboration

  • Constant and Curious Learner

  • Collaborative Partner

  • Passionate and Agile Deliverer

Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.

End Point Assessment:

  • Work-based project with Professional Discussion

  • Presentation and Q&A based on Learning Journal

The successful apprentice may be eligible to apply for Associate membership of the Chartered Institute of Personnel and Development (CIPD).

Assessor Coach Level 4

Typical Duration - 15 months


Coaching and assessing vocational learners, usually on a one-to-one basis, in a range of learning environments.

Developing Skills, Knowledge and Behaviours in:

  • Inspire, motivate and raise learners’ aspiration

  • Ethical and legal standards and professional boundaries

  • Model and encourage mutual respect

  • Value the importance of maths, English and ICT skills 

  • Improve own professional practice

  • Plan coaching and assessment

  • Deliver coaching support

  • Assess learners

  • Support quality improvement

Apprentices without level 2 English, maths and ICT will need to achieve this level prior to taking the end-point assessment.

Apprentices must achieve a minimum of Level 1 Safeguarding, before End Point Assessment.

End Point Assessment:

  • Two Assessor Coach Observations 

  • Professional Discussion

Customer Service Practitioner Level 2

Typical Duration - 12 months


Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.

Developing Skills, Knowledge and Behaviours in:

  • Knowing your customers 

  • Understanding the organisation

  • Meeting regulations and legislation

  • Systems and resources

  • Your role and responsibility

  • Customer experience

  • Product and service knowledge

  • Interpersonal skills

  • Communication

  • Influencing skills

  • Personal organisation

  • Dealing with customer conflict and challenge

  • Developing self

  • Being open to feedback

  • Team working

  • Equality – treating all customers as individuals

  • Presentation – dress code, professional language

  • “Right first time”

Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship.

End Point Assessment:

  • Apprentice Showcase

  • Practical observation of the apprentice in the workplace by the independent end assessor

  • Professional Discussion

Retailer Level 2

Typical Duration - 12 months


Helping customers buy products or services from retail organisations such as department stores, garden centres, high street chains, supermarkets and online and mail order businesses.

Developing Skills, Knowledge and Behaviours in:

  • Customer

  • Business

  • Financial

  • Marketing

  • Communication

  • Sales and Promotion

  • Product and service

  • Brand reputation

  • Merchandising

  • Stock

  • Technical

  • Team

  • Performance

  • Legal and governance

  • Diversity

  • Environment

End Point Assessment:

  • 30-minute on-demand multiple choice test

  • 2-hour observation of the apprentice in the workplace by the independent end assessor

  • 1-hour structured meeting Led by the independent end assessor, involving the apprentice and employer

Team Meeting

Learning Mentor Level 3

Typical Duration - 12 months


Supporting learners of all ages, and all levels, to develop within a new work role.

Developing Skills, Knowledge and Behaviours in:

  • Provide mentoring support

  • Motivation, aspiration and a passion for learning

  • Ethical and legal standards and professional boundaries

  • Equality and diversity

  • Resilience and adaptability when dealing with challenges and change

Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.

Apprentices must achieve a minimum of Level 1 Safeguarding, before End Point Assessment.

End Point Assessment:

  • Two Learning Mentor Observations

  • Professional Discussion

Employability Practitioner Level 4

Typical Duration - 18 months

Helping people to address and overcome obstacles to secure suitable and sustainable employment.

Developing Skills, Knowledge and Behaviours in:

  • Holistic Assessments & Diagnostics

  • Holistic Action Plans & Reviews

  • Job Search & Other Interventions

  • Integrated Services

  • Customer Service

  • Coaching & Mentoring 

  • Supported Employment

  • Challenging & Complex Caseloads

  • Non-Clinical Behavioural Change

  • Challenging Situations

  • Employability Industry

  • Practice Development

  • Careers, Employability & Labour Market Information

  • Legislation & Company Vision, Mission, Values

  • Minimum Service Levels & Contractual Requirements

  • IT Systems & Record Keeping

  • Safeguarding 

  • Continuing Professional Development

  • Equality, Diversity & Inclusion

Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.

End Point Assessment:

  • Presentation Underpinned by Portfolio of Evidence and Research

  • Observation of Interventions with Service Users

  • Knowledge Test

Working on a Computer

Information Communications Technician Level 3

Typical Duration - 18 months


Deliver efficient operation and control of the IT.

Developing Skills, Knowledge and Behaviours in:

  • Provide technical support to customers

  • Establish and diagnose ICT problems/faults

  • Interpret technical specifications

  • Apply the appropriate security policies

  • Undertake the relevant processes

  • Communicate with all levels of stakeholders

  • Apply appropriate testing methodologies

  • Practice guided continuous self-learning

  • Document or escalate ICT tasks

  • Install and configure relevant software and hardware

  • Address IT issues 

  • Administer security access requirements and permissions

  • Support the roll-out of upgrades or new systems or applications

Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.

End Point Assessment:

  • Professional discussion underpinned by a portfolio

  • Project report with questioning

Customer Service Specialist Level 3

Typical Duration - 15 months


Dealing with customer queries, purchases and complaints.

Developing Skills, Knowledge and Behaviours in:

  • Business Knowledge and Understanding

  • Customer Journey knowledge

  • Knowing your customers and their needs/ Customer Insight

  • Customer service culture and environment awareness

  • Business-focused service delivery

  • Providing a positive customer experience

  • Working with your customers/customer insights

  • Customer service performance

  • Service improvement

  • Develop self

  • Ownership/ Responsibility

  • Team working

  • Equality

  • Presentation

Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.

End Point Assessment:

  • Practical observation with Q&A

  • Work-based project, supported by an interview

  • Professional discussion supported by portfolio evidence

Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at the Professional level.

Business Administrator Level 3

Typical Duration - 18 months


Supporting and engaging with different parts of the organisation and interact with internal or external customers.

Developing Skills, Knowledge and Behaviours in:

  • IT

  • Record and document production

  • Decision making

  • Interpersonal skills

  • Communications

  • Quality

  • Planning and organisation

  • Project management

  • The organisation

  • Value of their skills

  • Stakeholders

  • Relevant regulation

  • Policies

  • Business fundamentals

  • Processes

  • External environment factors

  • Professionalism

  • Personal qualities

  • Managing performance

  • Adaptability

  • Responsibility

Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.

End Point Assessment:

  • Multi-choice test

  • Portfolio-based Interview

  • Project Presentation

Team Leader or Supervisor Level 3

Typical Duration - 12 months


Managing teams and projects to meet a private, public or voluntary organisation's goals.

Developing Skills, Knowledge and Behaviours in:

  • Interpersonal excellence – managing people and developing relationships

  • Organisational performance - delivering results

  • Personal effectiveness – managing self

Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.

End Point Assessment:

  • Presentation with questions and answers

  • Professional discussion underpinned by a portfolio of evidence

On completion of the apprenticeship, learners would be eligible to become an Associate Member of the Chartered Management Institute or The Institute of Leadership and Management.

Operations or Departmental Manager Level 5

Typical Duration - 30 months


Managing teams and projects in line with a private, public or voluntary organisation's operational or departmental strategy.

Developing Skills, Knowledge and Behaviours in:

  • Organisational performance – delivering results

  • Interpersonal excellence – managing people and developing relationships

  • Personal effectiveness – managing self

  • Organisational performance – delivering results

  • Interpersonal excellence – managing people and developing relationships

  • Personal effectiveness – managing self

Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.

End Point Assessment:

  • Professional discussion, underpinned by a portfolio of evidence

  • Project proposal, presentation and questioning

On completion of the apprenticeship, learners would be eligible to become a Full Member of the Chartered Management Institute or The Institute of Leadership and Management.

For further information, support or guidance contact the team:

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Tel: 01709 871872