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Health & Social Care

Adult Care Worker Level 2

Typical Duration - 12 months

 

Providing frontline care for vulnerable adults within their own homes, daycare centres, residential and nursing homes and other healthcare.

Developing Skills, Knowledge and Behaviours in:

  • Care 

  • Compassion

  • Courage

  • Communication 

  • Competence 

  • Commitment 

Apprentices must undertake the Disclosure and Barring Service process and provide the result prior to enrolment.

Apprentices must meet the 15 standards as set out in the Care Certificate.

Apprentices must complete the Level 2 Diploma in Adult Care.

Apprentices without level 1 English and maths will need to achieve this level and take the test for level 2 English and maths prior to taking the end-point assessment.

End Point Assessment:

  • Situational judgement test

  • Professional discussion

Nurse
Seniors Socializing

Lead Adult Care Worker Level 3

Typical Duration - 18 months

 

Leading frontline care for vulnerable adults within their own homes, daycare centres, residential and nursing homes and other healthcare settings.

Developing Skills, Knowledge and Behaviours in:

  • Care 

  • Compassion

  • Courage

  • Communication 

  • Competence 

  • Commitment

Apprentices must undertake the Disclosure and Barring Service process and provide the result prior to enrolment.

Apprentices must meet the 15 standards as set out in the Care Certificate.

Apprentices must complete the Level 3 Diploma in Adult Care.

Apprentices without level 2 in English and maths will need to achieve this level prior to taking the end-point assessment.

End Point Assessment:

  • Situational judgement test

  • Professional discussion

Lead Practitioner in Adult Care Level 4

Typical Duration - 18 months


Managing teams of frontline carers to look after vulnerable adults with care needs.

Developing Skills, Knowledge and Behaviours in:

  • Tasks and responsibilities

  • Dignity and human rights

  • Communication

  • Safeguarding

  • Health and wellbeing

  • Professional development

  • Leadership

Apprentices must undertake the Disclosure and Barring Service process and provide the result prior to enrolment.

Apprentices must complete the Level 4 Diploma in Adult Care.

Apprentices without level 2 in English and maths will need to achieve this level prior to taking the end-point assessment.

End Point Assessment:

  • Observation of practice

  • Professional discussion

Interview

Children, Young People and Families Practitioner Level 4

Typical Duration - 24 months


Working with children, young people and families, including carers, to achieve positive and sustainable change in their lives.

Developing Skills, Knowledge and Behaviours in:

  • Care

  • Compassion

  • Communication

  • Commitment

  • Core Requirements – knowledge and skills

  • The legislation and compliance requirements for residential care

  • The aspirations for a child in residential care

  • Group living and group dynamics

  • Legislation and the Code of Practice for Special Educational Needs and Disability

Apprentices must undertake the Disclosure and Barring Service process and provide the result prior to enrolment.

Apprentices must complete the Level 3 Diploma for Residential Childcare.

Apprentices without level 2 in English and maths will need to achieve this level prior to taking the end-point assessment.

End Point Assessment:

  • Observation of practice by the independent assessor in apprentice’s own workplace setting

  • Competence interview with the independent assessor

Young people
Meeting

Leader in Adult Care Level 5

Typical Duration - 18 months

Leading the care service and managing teams of carers to look after adults with care needs.

Developing Skills, Knowledge and Behaviours in:

  • Tasks and responsibilities

  • Dignity and human rights

  • Communication

  • Safeguarding

  • Health and wellbeing

  • Professional development

  • Leadership

Apprentices must undertake the Disclosure and Barring Service process and provide the result prior to enrolment.

Apprentices must complete the Level 5 Diploma in Leadership and Management for Adult Care.

Apprentices without level 2 in English and maths will need to achieve this level prior to taking the end-point assessment.

End Point Assessment:

  • Observation of leadership

  • Professional discussion

Young people relaxing

Children, Young People and Families Manager Level 5

Typical Duration - 24 months

Manage teams to help and advise families that need support.

Developing Skills, Knowledge and Behaviours in:

  • Care

  • Compassion

  • Communication

  • Commitment

  • Core Requirements – knowledge and skills

  • Principles of long term care and support for children and young people

  • Legislation, the theoretical approaches and the compliance requirements

  • Theory and best practice in the use of restraint

Apprentices must undertake the Disclosure and Barring Service process and provide the result prior to enrolment.

Apprentices without level 2 in English and maths will need to achieve this level prior to taking the end-point assessment.

End Point Assessment:

  • A Situational Judgement Test

  • A competence interview informed by submission of a portfolio

For further information, support or guidance contact the team:

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Phone icon

Tel: 01709 871872 

Education & Training

Painting Class

Early Years Practitioner Level 2

Typical Duration - 12 months


Work and interact directly with children on a day to day basis supporting the planning of and delivery of activities.

Developing Skills, Knowledge and Behaviours in:

  • Care and compassion

  • Honesty, trust and integrity

  • Positive work ethic

  • Being team-focused

  • Work in a non-discriminatory way

  • Professional Practice

Apprentices must successfully complete a Level 2 Early Years Practitioner qualification.

Apprentices without level 1 English and maths will need to achieve this level and apprentices without level 2 English and maths will need to take the tests for this level prior to taking the end-point assessment.

End Point Assessment:

  • Knowledge Test

  • Professional Discussion underpinned by the Portfolio

Early Years Educator Level 3

Typical Duration - 18 months


Highly trained professionals who play a key role in ensuring that young children learn and develop well and are kept healthy and safe.

Developing Skills, Knowledge and Behaviours in:

  • Care and compassion

  • Being team-focused 

  • Honesty, trust and integrity

  • Commitment

  • Work in a non-discriminatory way

  • fundamental British values

Apprentices must successfully complete a Level 3 Early Years Educator qualification.

Apprentices must successfully complete the Level 3 Award in Paediatric First Aid.

Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.

End Point Assessment:

  • Knowledge Test

  • Professional Discussion underpinned by the Portfolio

Teaching children
adults

Learning and Development Practitioner Level 3

Typical Duration - 18 months


Identifying, creating and delivering appropriate training needs.

Developing Skills, Knowledge and Behaviours in:

  • Technical expertise

  • Business and Commercial understanding

  • L&D function

  • Management information and technology

  • Identification of training/ learning needs

  • Training / Learning Design

  • Training/ Learning delivery

  • Evaluation

  • Communication and Interpersonal

  • Teamwork and collaboration

  • Constant and Curious Learner

  • Collaborative Partner

  • Passionate and Agile Deliverer

Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.

End Point Assessment:

  • Work-based project with Professional Discussion

  • Presentation and Q&A based on Learning Journal

The successful apprentice may be eligible to apply for Associate membership of the Chartered Institute of Personnel and Development (CIPD).

Teaching Assistant Level 3

Typical Duration - 18 months


Supporting the class teacher to enhance pupils’ learning.

Developing Skills, Knowledge and Behaviours in:

  • Understanding how pupils learn and develop

  • Using technology

  • Working with teachers to understand and support assessment for learning

  • Curriculum

  • Keeping Children Safe in Education

  • Developing strategies for support

  • Communication and teamwork

  • Working with teachers to accurately assess

  • Problem-solving/ability to motivate pupils

  • Building relationships/embracing change

  • Adding value to education

  • Promoting equality, diversity and inclusion

  • Professional standards and personal accountability

  • Team working, collaboration/ engagement

Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.

End Point Assessment:

  • Practical observation with questions & answers

  • Professional discussion supported by a portfolio of evidence

studying on computer

For further information, support or guidance contact the team:

email icon
Phone icon

Tel: 01709 871872 

Business

Customer Service Specialist Level 3

Typical Duration - 15 months


Dealing with customer queries, purchases and complaints.

Developing Skills, Knowledge and Behaviours in:

  • Business Knowledge and Understanding

  • Customer Journey knowledge

  • Knowing your customers and their needs/ Customer Insight

  • Customer service culture and environment awareness

  • Business-focused service delivery

  • Providing a positive customer experience

  • Working with your customers/customer insights

  • Customer service performance

  • Service improvement

  • Develop self

  • Ownership/ Responsibility

  • Team working

  • Equality

  • Presentation

Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.

End Point Assessment:

  • Practical observation with Q&A

  • Work-based project, supported by an interview

  • Professional discussion supported by portfolio evidence

Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at the Professional level.

Presentation
Customer Service Agent

Business Administrator Level 3

Typical Duration - 18 months


Supporting and engaging with different parts of the organisation and interact with internal or external customers.

Developing Skills, Knowledge and Behaviours in:

  • IT

  • Record and document production

  • Decision making

  • Interpersonal skills

  • Communications

  • Quality

  • Planning and organisation

  • Project management

  • The organisation

  • Value of their skills

  • Stakeholders

  • Relevant regulation

  • Policies

  • Business fundamentals

  • Processes

  • External environment factors

  • Professionalism

  • Personal qualities

  • Managing performance

  • Adaptability

  • Responsibility

Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.

End Point Assessment:

  • Multi-choice test

  • Portfolio-based Interview

  • Project Presentation

Sales Executive Level 4

Typical Duration - 18 months

Working in either the Business to Business or Business to Consumer markets with the responsibility to sell a specific product line or service. T

Developing Skills, Knowledge and Behaviours in:

  • Sales planning and preparation

  • Customer engagement

  • Customer needs analysis

  • Propose and present solutions

  • Negotiating

  • Closing sales

  • Gathering intelligence

  • Time management

  • Collaboration and team-work

  • Customer experience management

  • Digital skills

Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.

End Point Assessment:

  • Work-Based Project 

  • Presentation including a sales pitch 

  • Professional Discussion supported by a portfolio of evidence 

working on a laptop
shaking hands

Supply Chain Practitioner (FMCG) Level 3

Typical Duration - 30 months

Work in one or more supply chain functions. 

Developing Skills, Knowledge and Behaviours in:

  • Prioritise the flow of FMCG products or services 
    Lead and participate in everyday

  • Problem-solving

  • Using recognised techniques: 5 Whys and fishbone analysis

  • Use continuous improvement techniques

  • Lead the creation/development of Standard Operating Procedures 

  • Manipulate and interpret constantly changing data sets 

  • Identify key trends and themes

  • Make recommendations 

  • Use IT systems for the supply chain

  • Complete supply chain documentation f

  • Develop and manage a small project plan 

  • Identify, manage, and escalate risks 

Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.

End Point Assessment:

  • Written Knowledge Test  

  • Workplace Project and Presentation

  • Professional Dialogue and Interview 

Information Manager Level 4

Typical Duration - 24 months

Support the delivery and management of critical information, whether digital or otherwise, in the (capital) delivery phase of an infrastructure project and the ongoing management of that information within the operational phase of the resulting asset.

Developing Skills, Knowledge and Behaviours in:

  • Regulations, standards, guidelines, and quality requirements

  • Operation and maintenance of a Common Data Environment 

  • Process, audit, verify and validate data 

  • Evaluate and make recommendations for improvements

  • Identify and manage risk

  • Draft work plans, strategies, delegate responsibilities and work instructions

  • Validate, manage, disseminate, and store information throughout all stages of a project or asset

  • Design and embed consistent data control processes and workflows 

  • Implications of security accreditation and information classification

  • Implement project and asset systems 

  • Prepare and deliver timely, accurate, and clear written and verbal reports

  • Define and implement solutions to information-sharing and storage problems

  • Define and manage processes for the staged and progressive handover of information 

  • Effectively use a range of solutions and formats for the creation, dissemination, storage, validation, and merging of information, ensuring secure access and effective integration

  • Prepare and deliver effective training on information management

  • Estimate resources, manpower, and associated costs 

  • Principles of effective line management in line with organisation practice

Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.

End Point Assessment:

  • Work-based project

  • Project Presentation with questions & answers

  • Professional discussion underpinned by a portfolio of evidence

Team Meeting

Team Leader or Supervisor Level 3

Typical Duration - 12 months


Managing teams and projects to meet a private, public or voluntary organisation's goals.

Developing Skills, Knowledge and Behaviours in:

  • Interpersonal excellence – managing people and developing relationships

  • Organisational performance - delivering results

  • Personal effectiveness – managing self

Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.

End Point Assessment:

  • Presentation with questions and answers

  • Professional discussion underpinned by a portfolio of evidence

On completion of the apprenticeship, learners would be eligible to become an Associate Member of the Chartered Management Institute or The Institute of Leadership and Management.

Office environment

Improvement Technician Level 3

Typical Duration - 14 months

Responsible for delivery and coaching of improvement activity within an area of responsibility, often associated with Lean and Six Sigma methodologies.

Developing Skills, Knowledge and Behaviours in:

  • Compliance

  • Communication

  • Project management

  • Change management

  • Principles and methods

  • Project Selection and Scoping

  • Problem definition

  • Voice of the customer

  • Process mapping & analysis

  • Lean tools

  • Data acquisition for analysis

  • Basic statistics & measures

  • Data analysis-statistical methods

  • Root cause analysis

  • Benchmarking

  • Sustainability & control

Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.

End Point Assessment:

  • Multiple choice examination  

  • Project report, presentation & questioning

  • Professional discussion underpinned by log

Operations or Departmental Manager Level 5

Typical Duration - 30 months


Managing teams and projects in line with a private, public or voluntary organisation's operational or departmental strategy.

Developing Skills, Knowledge and Behaviours in:

  • Organisational performance – delivering results

  • Interpersonal excellence – managing people and developing relationships

  • Personal effectiveness – managing self

  • Organisational performance – delivering results

  • Interpersonal excellence – managing people and developing relationships

  • Personal effectiveness – managing self

Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.

End Point Assessment:

  • Professional discussion, underpinned by a portfolio of evidence

  • Project proposal, presentation and questioning

On completion of the apprenticeship, learners would be eligible to become a Full Member of the Chartered Management Institute or The Institute of Leadership and Management.

For further information, support or guidance contact the team:

email icon
Phone icon

Tel: 01709 871872 

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